Shipping & Refund Policy

Last updated: 12 December 2025.

At Feels Like Sunday, we take pride in delivering freshly handcrafted skincare and wellness products to your door. This policy explains how we handle shipping, delivery, and refunds.

1. Production & Processing

All our products are made to order, crafted with care after your purchase is confirmed.
Please allow 7–10 working days for production and processing before your order is dispatched.
During high-demand periods, this timeframe may vary slightly, but we always strive to deliver as efficiently as possible without compromising quality.

2. Shipping

We use Bob Go as our shipping aggregator to access trusted courier partners across South Africa.

Once your parcel has been dispatched:

• You will receive tracking information.

• Delivery times may vary depending on your location and the courier assigned.

• We are not responsible for courier delays, but we will assist in tracking and resolving any delivery issues where possible.

Shipping fees are displayed during checkout and are non-refundable.

3. Risk & Liability

Once your order has been handed over to the courier, responsibility for safe delivery passes to the courier service.

Feels Like Sunday is not liable for:

• Delayed deliveries

• Incorrect delivery information provided by the customer

• Parcels marked as “Delivered” by the courier

We will, however, assist wherever reasonably possible in investigating and resolving delivery issues.

4. Cancellations

Cancellations can only be made within 24 hours of placing an order.
Because production begins shortly after an order is received, we are unable to cancel, modify, or adjust orders once preparation has started.

5. Returns & Exchanges

Due to the hygienic nature of skincare and wellness products, and because each item is freshly handcrafted, we do not accept returns or exchanges.

This ensures that every customer receives products that are fresh, untouched, and uncompromised.

6. Damaged or Incorrect Orders

If your order arrives:

• Damaged

• Incorrect

• Incomplete

Please contact us within 48 hours of delivery with your order number and photographs of the issue. We will work to resolve the problem promptly, either by replacing the item or finding another suitable solution.

7. Contact Information

For questions or concerns about shipping, delivery, or damaged orders, please contact us:

Email: info@feelslikesunday.co.za
WhatsApp: 074 721 9965